Ensuring the health and wellbeing of our employees and guests is our most important priority.

Are there any changes to check-in or checkout?

Our check-in/checkout time remains the same however we will try our best to accommodate early check-in requests to reduce wait times and accommodate travel schedules.

Do I need to wear a mask?

Appropriate PPE is worn by all employees and in adherence with any government or local regulations and guidance. Guests are required to wear a mask in all public spaces within the lodge; however, we provide each guest with an amenity bag at check-in which contains hand sanitiser and alcohol wipes for personal use. Face masks are available on request. Contactless hand sanitiser dispensers are also placed at key guest and employee entrances and contact areas throughout the lodge, and we conduct temperature checks for all staff on arrival to the lodge.

Are there any changes to my suite?

• All bed linen and towelling are changed daily and continue to be washed at a high temperature in accordance with the latest guidelines
• Extra pillows and blankets stored in guest room wardrobes have been removed, but areavailable on request
• Daily turndown, minibar service and tea- and coffee-making facilities are still available but are regularly sanitised
• Bottled water will continue to be provided in the room for your compliments
• Newspapers and magazines are available through an online service for guests to access through their own devices, on a complimentary basis

What additional cleaning protocols have been introduced?

For your peace of mind, all suites are sanitised before and after each guest’s stay using effective, eco-friendly products that have been proven to eliminate 99.9% of germs and viruses, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, taps, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.

Is there still a buffet breakfast?

Buffet breakfasts are no longer served in the restaurant, instead we continue to offer a delicious a la carte breakfast service which can be enjoyed in the breakfast room or in the guest room through room service. Tables in restaurants and bars have been arranged to ensure appropriate distancing and menus are single-use.

Are the restaurants and bars open?

Yes the restaurants and bars are open and appropriate changes to seating have been made to accommodate physical distancing. Buffet and table-side service is not available, but a delicious a la carte offering to include seasonal specials and signature dishes is served as normal. Private dining spaces are also available on request.

Please note that there is currently a curfew from 8pm-4am each day.

What procedures are in place for Covid-19 testing and quarantining?

We are working closely with health authorities and following government guidelines to share the latest advice. Please visit our Testing & Quarantining page for more details.